Operations Executive (The Big Leagues x Hunch)

Role Overview

As an Operations Executive, you will be the heartbeat of our sports prediction platform. You will be responsible for the end-to-end lifecycle of our prediction events – from the moment a match is scheduled to the final settlement of results.

Beyond daily operations, you will play a pivotal role in shaping our product by analysing business needs, bridging stakeholder communication, and defining the requirements that drive platform improvements.

Key Responsibilities

1. Platform Operations & Integrity

Event Management: Accurately upload and configure upcoming sports fixtures, ensuring all inputs, timelines, and metadata are correct.
Live Scoring & Settlement: Monitor live sports data to ensure timely scoring of predictions and prompt distribution of rewards/results to users.
Quality Control: Perform daily audits of the platform to identify and fix any data discrepancies or broken links.

2. Product Strategy & UX Mapping

User Journey Mapping: Visualize and document the end-to-end experience for new and power users to identify friction points.
Requirements Gathering: Translate operational pain points and user feedback into detailed functional requirements for the engineering and design teams.
UAT Testing: Participate in User Acceptance Testing for new features to ensure they meet the described operational standards.

3. Business Analysis & Product Requirements

Requirements Gathering: Engage with stakeholders across operations, product, and engineering to elicit, analyse, and prioritise business needs — producing clear functional specifications, user stories, and acceptance criteria.
User Journey Mapping: Visualise and document the end-to-end experience for new and power users, identifying friction points and translating them into actionable business insights.
Process Analysis & Improvement: Continuously review internal workflows and platform processes, identifying inefficiencies and recommending solutions that improve scalability and operational performance.
Stakeholder Communication: Act as the bridge between business and technical teams, ensuring requirements are clearly understood, documented, and delivered against – facilitating reviews, walkthroughs, and sign-off sessions as needed.

4. Research, Insight & Performance Analysis

Site Performance Monitoring: Regularly review platform analytics and performance metrics to track user behaviour, engagement trends, and drop-off points — turning data into clear recommendations for the product team.
User Research & Feedback Analysis: Gather and synthesise qualitative and quantitative customer feedback through surveys, support interactions, and session tools such as Hotjar – using heatmaps, session recordings, and funnel analysis to understand how users are truly experiencing the platform.
Competitor & Market Analysis: Conduct ongoing analysis of competitor platforms and broader market trends, benchmarking our product against industry standards and identifying opportunities to differentiate and improve the user experience.

Candidate Profile

Required Experience

Experience in operations, product coordination, or a similar role
Experience in Gaming or Fintech is a strong plus

Technical Skills

Comfortable using CMS tools
Confident with basic data entry and data accuracy
Familiar with project management tools such as Jira or Trello

Soft Skills

Exceptional attention to detail, where even a one-digit error matters
Strong empathy for users and an ability to think from their perspective
Reliable, organised, and consistent in execution

Preferred Sports Knowledge

A genuine passion for sports and sports gaming – whether fantasy leagues, prediction games, or betting – with a clear understanding of what makes these experiences engaging.
Strong understanding of sports rules and league structures across key markets.
Clear grasp of the fan mindset and what matters most to sports audiences.

Why This Role is Unique

Unlike traditional back-office operations, this role gives you a seat at the table for product design. You aren’t just running the machine — you are helping us build a better one.